Terms of Service & User Agreement

1. Acceptance of Terms & Scope

By accessing Ribh (Ribh Analytics), subscribing to our services, or installing the app from the Salla App Store, you agree to be bound by these Terms of Service. If you do not agree, you must cease using the service and uninstall the app immediately.

2. SaaS Software License

Ribh grants you a limited, non-exclusive, non-transferable, revocable license to access and use our cloud platform solely for the purpose of analyzing the financial metrics, unit economics, and P&L of your verified Salla store during your active subscription period.

3. Subscriptions, Order Volume Tiers & Free Trial

• 14-Day Free Trial: All new stores receive a 14-day free trial with full access to all features without requiring upfront credit card details.
• Feature Inclusivity: All analytics features (ad spend sync, cash-on-delivery reconciliation, product SKU economics, and custom overhead fee modeling) are included across every subscription tier.
• Monthly Order Volume Tiers: Subscription fees are billed monthly based exclusively on your selected monthly order volume tier: Starter (up to 100 orders/month), Growth (up to 600 orders/month), Pro (up to 2,000 orders/month), or Scale (up to 5,000 orders/month).
• Order Volume Adjustments: If your monthly order volume exceeds the capacity of your active plan, you will be prompted to adjust your tier to ensure uninterrupted order synchronization.
• Cancellation & Post-Uninstall Export: You can cancel your subscription or uninstall the app at any time via your dashboard or the Salla App Store. Following uninstallation, store data remains accessible in a read-only state for 30 days to allow financial data export before automated permanent purge.

4. Merchant Responsibilities & Accuracy of Data

The merchant is solely responsible for:

• The accuracy of manually entered financial parameters, such as landed product costs (COGS), custom gateway fee rates, and fixed monthly overheads.
• Maintaining account security, credentials, and connected API tokens.
• Full compliance with all commercial, consumer protection, and e-commerce regulations enacted in the Kingdom of Saudi Arabia.

5. Intellectual Property & Data Ownership

Merchant Data: You retain complete and exclusive ownership of all your store orders, sales records, customer data, and financial figures. Ribh claims no ownership rights over merchant data.

Platform IP: All algorithms, software code, user interface designs, and analytical modeling engines remain the exclusive intellectual property of Ribh Analytics.

6. Financial & Tax Disclaimer

Ribh provides analytics software tools to assist merchants in evaluating store metrics and profit margins. The generated reports and calculations are for operational guidance based on data retrieved from Salla, courier remittance sheets, and advertising APIs. Ribh does not provide certified accounting, legal, or tax advice. The merchant remains solely responsible for commercial decisions and statutory tax filings with the Zakat, Tax and Customs Authority (ZATCA).

7. Service Availability & Uptime

We strive to maintain high service availability for our cloud infrastructure. Scheduled maintenance windows will be announced in advance. Ribh is not liable for temporary service interruptions caused by third-party API outages (Salla, Meta, TikTok, Snapchat, Google Ads, or Pinterest).

8. Governing Law & Jurisdiction

These terms are governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia. Competent courts have exclusive jurisdiction over any disputes arising out of or related to this agreement.